Complimentary Car-Net Safe & Secure for 5 Years

Safety should always be first – especially on the road. During a recent carjacking incident in the Chicago area, involving a child in a stolen Volkswagen Atlas, law enforcement vehicle tracking was delayed because of a process failure involving a request for a subscription payment prior to obtaining vehicle locator information. “The family was thankfully reunited, but the crime and the process failure are heartbreaking for me,” said Rachael Zaluzec, SVP, Customer Experience & Brand Marketing for Volkswagen of America, Inc. “As a mom and an aunt, I can imagine how painful this incident must have been. Words can’t adequately express how truly sorry I am for what the family endured.”

Effective June 1st, Volkswagen Car-Net® Safe & Secure connected vehicle emergency services are set to be complementary for five years on most 2020 to 2023 Volkswagen models. Vehicles equipped with Volkswagen Car-Net will receive immediate coverage as soon as the owner creates their myVW account and accepts the terms and conditions. Services are offered in three plans: Safe & Secure, Remote Access, and Wi-Fi Hotspot.

Car-Net Safe & Secure allows you to access Emergency Assistance through the SOS button in the vehicle, and can put the driver in contact with the Car-Net service center that will direct emergency responders and notify the user’s Emergency Contact. As long as there is a cellular connection, Automatic Crash Notification can help automatically notify an operator who can quickly contact first responders in the event of a collision. In gas-powered vehicles, Anti-Theft Alert sends a push notification to the user if the vehicle’s anti-theft alarm is triggered, and Stolen Vehicle Location Assistance uses Car-Net technology to assist law enforcement with locating the vehicle in the event that it is stolen. Information Assistance—accessed through the i-call button within the vehicle—allows the driver to speak to a Car-Net agent for support needs, such as points of interest and account services. The Information Assistance service is not available on model year 2021 ID.4 vehicles.

Car-Net Remote Access services are also offered at no additional charge, for five years from the date of vehicle purchase in 2020 and newer models equipped with Car-Net. This service allows owners to interact with their vehicle from a distance via the myVW mobile app, including remote start and stop (if equipped), remote door lock and unlock, remote honk and flash of lights, last parked location, and remote vehicle status display, which provides information on estimated fuel level and mileage and door and window status. Remote Access services also include Family Guardian services (Speed Alert, Boundary Alert, Valet Alert), as well as Roadside Call Assist.
Car-Net Wi-Fi Hotspot is a data plan subscription that allows passengers to access the internet with up to four connected devices simultaneously, including compatible tablets, smartphones, laptops, gaming devices, and more—at 4G LTE-enabled speed.